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Building omni that works — and evolves: A specialty pharma company’s approach to HCP engagement

Written by David Laros | Sep 10 2025

Presented at: Fierce Pharma Week 2025

Presentation by:

Presentation overview: 

  • Get an inside look at how one specialty pharma team scaled omnichannel capabilities over time—navigating real-world roadblocks like change management and adoption 
  • See how tools like digital affinity models, content tagging, and GenAI-powered suggestions are powering more relevant HCP engagement
  • Walk away with practical lessons on connecting strategy to execution in ways that drive trust, traction, and measurable impact